New Online Casino

Privacy Policy

This Privacy Policy outlines how we collect, use, protect, and manage your personal information when you access and use our online gaming platform. We are committed to maintaining the highest standards of data protection in accordance with Canadian federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy laws. Last updated: January 18, 2026.

Information We Collect

We collect various types of personal information from our users to provide gaming services, ensure regulatory compliance, and enhance user experience. The categories of information we gather include the following:

  1. Identity information such as your full legal name, date of birth, and government-issued identification number for age verification and account authentication purposes.
  2. Contact details including email address, telephone number, and physical mailing address for communication and account recovery.
  3. Financial information such as banking details, payment method information, credit card numbers, and transaction history required for deposits, withdrawals, and account management.
  4. Account credentials including username, password, security questions, and two-factor authentication details to secure your account access.
  5. Gaming activity data encompassing your betting history, game preferences, wagering amounts, winnings, losses, and gameplay patterns.
  6. Device information including IP address, device type, operating system, browser type, and unique device identifiers for security and fraud prevention.
  7. Location data derived from IP address analysis to verify your jurisdiction and ensure compliance with regional gaming regulations.
  8. Cookies and tracking technologies that record your preferences, session information, and browsing behaviour on our platform.
  9. Customer service communications including chat logs, email correspondence, and support ticket details.
  10. Marketing preferences and communication consent records related to promotional materials and newsletters.
  11. Biometric data if you choose to enable fingerprint or facial recognition for enhanced account security.

Purpose of Data Collection

We collect and process your personal information for legitimate business purposes that directly benefit our users and comply with legal requirements. Our primary purposes for data collection include providing gaming services, maintaining account security, preventing fraud and problem gambling, complying with regulatory obligations, and improving platform functionality. We use your information to verify your identity and age, process financial transactions, prevent unauthorized access, detect suspicious activities, comply with anti-money laundering regulations, conduct identity verification checks, respond to customer inquiries, personalize your gaming experience, develop new features, conduct statistical analysis, and communicate important platform updates or promotional offers when you have consented to receive such communications.

Sharing and Disclosure of Information

We maintain strict confidentiality regarding your personal information and do not sell your data to third parties for marketing purposes. However, we may share your information with carefully selected service providers and partners who assist us in delivering gaming services and complying with legal obligations. Information may be disclosed to payment processors who facilitate financial transactions, identity verification services that confirm your personal details, customer support software providers who maintain our communication systems, fraud detection and prevention services that protect against unauthorized activities, and government agencies or law enforcement when legally required or when we have reasonable grounds to believe disclosure is necessary to protect public safety or prevent criminal activity. We may also share aggregated, anonymized data that cannot identify individual users for statistical and analytical purposes.

Data Protection and Security Measures

Protecting your personal information is our highest priority, and we implement comprehensive security measures to prevent unauthorized access, alteration, disclosure, or destruction of data. Our security infrastructure includes the following protective mechanisms:

  1. Advanced encryption protocols including SSL/TLS technology that encrypts data transmitted between your device and our servers, protecting sensitive information during transit.
  2. Secure data storage in protected databases with restricted access controls that limit employee access to personal information based on job requirements.
  3. Regular security audits and penetration testing conducted by independent cybersecurity professionals to identify and remediate vulnerabilities.
  4. Multi-factor authentication requirements for account access and administrative functions to prevent unauthorized entry.
  5. Firewalls and intrusion detection systems that monitor network traffic and block malicious access attempts.
  6. Employee training programs that educate staff about data protection responsibilities and proper handling of confidential information.
  7. Data minimization practices that limit collection to only necessary information and regular deletion of outdated records.
  8. Anonymization and pseudonymization of data where possible to protect privacy while maintaining functionality.
  9. Backup systems and disaster recovery procedures that ensure data availability while maintaining security during emergencies.
  10. Incident response protocols that activate immediately upon detection of any security breach or unauthorized access.

User Rights and Access

Canadian privacy legislation grants you significant rights regarding your personal information, and we fully respect and facilitate the exercise of these rights. You have the right to access all personal information we hold about you and receive a detailed account of how your data has been collected, used, and disclosed. You may request correction of inaccurate or incomplete information in your account, request deletion of your personal data where we no longer have a legitimate reason to retain it, withdraw consent for marketing communications at any time without affecting other services, request restriction of data processing for specific purposes, object to certain processing activities, and receive your data in a portable format suitable for transfer to another service provider. To exercise any of these rights, please submit a formal request to our privacy department with sufficient identification to verify your identity. We will respond to access requests within thirty days or provide notification if we require additional time to comply.

Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies to enhance user experience, remember preferences, analyze usage patterns, and maintain session security. Cookies are small data files stored on your device that identify you during subsequent visits and track your interaction with our platform. We use essential cookies that are necessary for platform functionality, performance cookies that measure site usage and performance, preference cookies that remember your settings and choices, and marketing cookies that track engagement for improvement purposes. You may control cookie settings through your browser preferences and disable non-essential cookies, though this may limit access to certain platform features. We also use web beacons, pixels, and similar technologies to track page views and user engagement. Third-party analytics providers may set cookies to collect information about your browsing behaviour across multiple websites.

Data Retention

We retain personal information for the minimum period necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Account and identity information is retained for the duration of your active account plus seven years following account closure to satisfy regulatory and financial record-keeping requirements. Gaming history and transaction records are maintained for ten years to comply with anti-money laundering regulations and financial auditing standards. Customer service communications are retained for three years to resolve disputes and maintain service quality records. Marketing preference data is retained until you withdraw consent or close your account. Device and tracking data is retained for twelve months unless a security investigation requires extended retention. Personal information retained solely for statistical purposes is anonymized or destroyed within one year. In all cases, we delete information when it no longer serves any legal or business purpose.

Children and Underage Users

Our platform is strictly intended for users aged nineteen years or older in most Canadian provinces, and twenty-one years or older in certain jurisdictions. We do not knowingly collect personal information from individuals below the legal age requirement. Parents or guardians who believe their child has provided information to our platform should immediately contact our support team. We employ age verification procedures during account creation and utilize third-party age verification services to confirm compliance with legal age restrictions. Any account discovered to be operated by an underage user will be immediately suspended, all funds returned through the original payment method, and relevant information reported to appropriate authorities if required by law.

Third-Party Links and External Services

Our platform may contain links to external websites, applications, and services that are not operated by us. We are not responsible for the privacy practices, content, or security measures of these third-party sites. We strongly recommend reviewing the privacy policies of any external websites before providing personal information or accessing linked content. Third-party payment processors, customer support platforms, and analytical services may collect information according to their own privacy policies. Your use of third-party services is governed by their terms and policies rather than this Privacy Policy. We encourage you to contact third-party providers directly regarding their data handling practices.

Updates and Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology improvements, legal requirements, or other factors. Significant changes will be communicated to you via email notification or prominent notice on our platform homepage. Your continued use of the platform following notification of changes constitutes acceptance of the updated Privacy Policy. We recommend reviewing this policy regularly to remain informed of how we protect your information. Previous versions of this Privacy Policy are available upon request from our privacy department.

Contact Information

If you have questions, concerns, or complaints regarding our privacy practices or wish to exercise your rights under Canadian privacy legislation, please contact our dedicated privacy team through the following channels:

  1. Email us at [email protected] with detailed information about your inquiry and supporting documentation if necessary.
  2. Mail written correspondence to our Privacy Officer at our registered Canadian office address.
  3. Contact our customer service department through the platform’s help section for assistance in connecting with our privacy team.
  4. File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated and we have not adequately addressed your concerns.

International Data Transfers

While our primary operations are based in Canada, we may transfer or store your personal information on servers located outside Canadian borders to facilitate platform operations, backup systems, or service delivery. Any international transfers comply with PIPEDA requirements and are conducted with appropriate safeguards including standard contractual clauses and adequacy determinations. Service providers located outside Canada are contractually obligated to maintain privacy standards equivalent to or exceeding Canadian requirements. You acknowledge that information transferred internationally may be subject to laws of those jurisdictions, including potential access by foreign governments. We ensure that all transferred data maintains the same protection level as data stored in Canada through encryption, access restrictions, and contractual obligations.

Compliance and Legal Authority

Our privacy practices comply with all applicable Canadian federal and provincial privacy legislation, including PIPEDA, Quebec’s Law 25, British Columbia’s Personal Information Protection Act, and other provincial privacy statutes. We also comply with gaming regulations and anti-money laundering laws that require collection and reporting of specific personal information. Our platform operates under gaming licenses issued by relevant provincial authorities, which impose strict data protection and responsible gaming obligations. We cooperate fully with regulatory investigations and law enforcement requests where legally required. This Privacy Policy should be read in conjunction with our Terms of Service and Responsible Gaming Policy, which contain additional provisions affecting your use of our platform and the collection of your personal information.